Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carmen Villanueva

Carmen Villanueva

October 2, 2024

5  out of  5
rating by Carmen Villanueva
"Cordial welcome, helpful agents and very patience, too. Wonderful staff!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We take great pride in providing excellent service, and your feedback truly motivates us. We look forward to serving you again soon!"
Profile photo of james Brahler

james Brahler

September 17, 2024

5  out of  5
rating by james Brahler
"I wanted to recognize someone on the team I believe her name is Kelsey. Literally I’ve been in business for 37 years dealing with all kinds of insurance entities and I have never been so impressed with this young ladies performance. I can only say every time I call, she is just so efficient and giving me the answers I need to complete the business that I’m doing with them in a way rarely found in the workplace.."
We responded:
"Thank you for taking the time to share your positive experience with us! We appreciate your kind words and your recognition of Kelsey's exceptional performance. It's great to hear that she has consistently provided efficient and helpful assistance during your interactions. We take pride in our team members who go above and beyond to ensure customer satisfaction. We will make sure to pass on your feedback to Kelsey and acknowledge her outstanding work. If there's anything else we can assist you with, please don't hesitate to let us know."
Profile photo of Beau Skinner

Beau Skinner

September 4, 2024

1  out of  5
rating by Beau Skinner
"Extremely Disappointed After 20 Years of Loyalty My family and I have been loyal State Farm customers for 20 years. We've held three vehicle policies, three life policies, and a renter's policy. Over the years, we never missed a payment and always trusted State Farm with our insurance needs. However, recent events have left us feeling disrespected and abandoned. My 20-year-old daughter, who purchased her own State Farm policy in October 2023, filed two claims—one for a windshield and one for an accident. Separately, I filed a windshield claim under our policy in July 2024. These were all legitimate claims on two entirely different policies, but because we live in the same household, State Farm has linked our policies together without our consent. As a result, they have decided not to renew either policy, claiming that there were three claims within a year. This is unfair and unethical. We did not authorize the connection of our policies, and no single policy reached the three-claim threshold that they’re citing. After two decades of loyalty, we’re being punished for claims made on separate accounts. This kind of treatment is shocking and unacceptable from a company that promotes itself as being "like a good neighbor." I cannot recommend State Farm anymore after this experience. If this is how they treat long-time customers, I can only imagine what new policyholders might face. Proceed with caution."
We responded:
"Beau, thank you for sharing your feedback regarding your recent experience with State Farm. We understand that you have been a loyal customer for 20 years and are disappointed with the way your policies were linked. We apologize for any inconvenience or frustration this may have caused. We appreciate your loyalty and want to assure you that we take your concerns seriously. Thank you for bringing this to our attention. We value your feedback and we hope to regain your trust and continue serving your insurance needs in the future."
Profile photo of Topcrust

Topcrust

September 4, 2024

5  out of  5
rating by Topcrust
"Nikki went above and beyond to help my family get the best coverage for a great price. Thank you nikki"
We responded:
"Thank you for sharing your positive experience with Nikki! We greatly appreciate your feedback and are thrilled to hear that she went above and beyond to help your family find the best coverage at a great price. We will make sure to pass along your kind words to Nikki. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again the Angel Hall Agency. "
Profile photo of Coy Sadler

Coy Sadler

August 20, 2024

5  out of  5
rating by Coy Sadler
"Really great customer service!"
We responded:
"Coy, thank you for your kind words and 5 stars. We appreciate you and your business!"
Profile photo of D Owen

D Owen

August 8, 2024

5  out of  5
rating by D Owen
"Recently made the switch of our Homeowner's Insurance to State Farm, where we already have our 2 cars insured. Brooke Morrison assisted and made the entire process simple and seamless. She was very prompt and thorough. Good to have such great folks to work with there. Thank you Brooke!"
We responded:
"Thank you for choosing Angel Hall State Farm as your insurance provider for both your cars and now your homeowner's insurance. We appreciate your trust and are thrilled to hear about your positive experience with Brooke during the switch."
Profile photo of Anais Sanjurjo

Anais Sanjurjo

August 8, 2024

5  out of  5
rating by Anais Sanjurjo
"They are always so very kind and respectful. Very professional and always willing to assist in anything I need"
We responded:
"Thank you for leaving such a wonderful review about your experience with our team at Angel Hall State Farm. We're delighted to hear that you consistently receive kind, respectful, and professional service from our staff."
Profile photo of Hunter Becker

Hunter Becker

July 30, 2024

5  out of  5
rating by Hunter Becker
"The lady at the front desk Robin, was very nice and an excellent help. All in all the customer service was fantastic"
We responded:
"Thank you for taking the time to leave such a positive review about your experience at Angel Hall State Farm in Palm Coast, FL. We're thrilled to hear that Robin provided you with excellent assistance and displayed exceptional customer service."
Profile photo of Sunny delaney

Sunny delaney

July 17, 2024

5  out of  5
rating by Sunny delaney
"I've had to deal most of the the staff at Angel Hall. They do a bang up job taking care of my insurance needs. Niki , Kelsey, Nancy, and Anna are extremely sweet and professional. Thumbs up for sure, Sunny Delaney"
We responded:
"Sunny, Thank you so much for taking the time to leave such a positive review of Angel Hall on Google! We're thrilled to hear that our staff, including Niki, Kelsey, Nancy, and Anna, have provided you with exceptional service and have taken care of your insurance needs. We greatly appreciate your kind words and the thumbs up! If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!"
Profile photo of Linda Sebring

Linda Sebring

June 27, 2024

5  out of  5
rating by Linda Sebring
"Was taken care of promptly and while I waited they took very good care of me."
We responded:
"Thank you, Linda, for sharing your positive experience! We're thrilled to hear that you were taken care of promptly and that our team provided excellent service while you waited. We appreciate your feedback and look forward to serving you again in the future."
Profile photo of Jon Zelaskowski

Jon Zelaskowski

June 26, 2024

5  out of  5
rating by Jon Zelaskowski
"Always a delight to come in to the office, the receptionist is always easy to talk with and makes it a mission to put a smile on your face."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that your visits to our office are always a delight. We strive to provide a welcoming and friendly environment, and we're glad that our receptionist is easy to talk to and goes the extra mile to put a smile on your face. Your feedback means a lot to us, and we look forward to continuing to provide you with exceptional service in the future."
Profile photo of Thomas Cecil

Thomas Cecil

June 24, 2024

5  out of  5
rating by Thomas Cecil
"Great agency and awesome staff"
We responded:
"Thank you for your kind words! We're glad to hear that you had a great experience with our agency and found our staff to be awesome. We strive to provide excellent service and it's always rewarding to receive such positive feedback. We appreciate your support! Thank you for choosing Angel Hall State Farm Insurance Agency!"
Profile photo of Anthony Cappel

Anthony Cappel

June 18, 2024

5  out of  5
rating by Anthony Cappel
"I recently took out two policies at Angel Hall’s State Farm. Nancy was very friendly and open to any questions I had."
We responded:
"Thank you for sharing your positive experience with us! We're thrilled to hear that Nancy provided friendly and open assistance when you took out your policies at Angel Hall's State Farm. We strive to provide exceptional customer service and ensure that all questions are answered. We appreciate your feedback and look forward to serving you with any future insurance needs."
Profile photo of Jimmie Rollison

Jimmie Rollison

June 18, 2024

5  out of  5
rating by Jimmie Rollison
"Prompt and pleasant service by Kelsie. Very helpful with explaining life insurance in a way I could understand. Highly recommend Angel Hall State Farm and her Team."
We responded:
"Thank you for taking the time to leave such a positive review! We're delighted to hear that Kelsie provided prompt and pleasant service, and that she was able to explain life insurance in a way that was understandable and helpful. We're glad you had a great experience with Angel Hall State Farm and our team. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs."
Profile photo of Leta Knight

Leta Knight

June 11, 2024

5  out of  5
rating by Leta Knight
"Luke and Brooke walked me through the steps to change my policy after 37 years with USAA. They have been extremely knowledgeable, friendly and professional responding promptly to all my questions! Not to mention they are saving me lots of $$$!😃"
We responded:
"Thank you for sharing your fantastic experience with Luke and Brooke! We're thrilled to hear that they were able to assist you in changing your policy after such a long time with USAA. It's great to know that they were knowledgeable, friendly, and professional in addressing all your questions promptly. We're also glad to hear that they were able to save you money. We appreciate your feedback and look forward to continuing to provide you with excellent service and savings."
Profile photo of Pastor John

Pastor John

June 11, 2024

5  out of  5
rating by Pastor John
"Lauren and Nikki were absolutely fabulous, providing us with much needed insurance advice. They really helped us a lot. Thank you."
We responded:
"Thank you for your wonderful review! We're delighted to hear that Lauren and Nikki provided you with fabulous insurance advice and were able to help you significantly. We take pride in our team's dedication to providing valuable assistance and guidance to our policy holders. Your appreciation means a lot to us, and we're grateful for the opportunity to serve you. If you have any further insurance needs or questions, please don't hesitate to reach out."
Profile photo of Celeste Ferreira

Celeste Ferreira

June 7, 2024

5  out of  5
rating by Celeste Ferreira
"The service was excellent, specially Paola was very helpful"
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that you received excellent service, and that Paola was particularly helpful. We strive to provide exceptional customer service, and it's always rewarding to receive such feedback. We appreciate your kind words and look forward to serving you again in the future."
Profile photo of K Lamaj

K Lamaj

April 30, 2024

4  out of  5
rating by K Lamaj
"4/25 update: the agent rectified the situation by working with underwriting in a timely fashion so I truly appreciate that. Thank you. Earlier review: When I first went to the office on Feb 23, I found the service to be great. Luke helped me and generated a new policy to match what I had previously. On Feb 28, I received an email from the office and was asked for information the underwriting team had asked about. I provided that promptly and i was told it would be submitted to underwriting and resolve the inquiry. Well, fast forward to April 3, I received a letter in the mail saying my insurance was going to be canceled because I didn’t provide the information requested. For a month and a half no one sent a letter, an email, an app notification or made a phone call saying documentation was needed but all of a sudden a cancelation policy notice shows up? Not sure what the gap is but so far, but I'm unhappy with the handling of my situation. Waiting for a resolution."
We responded:
"Klesta, Thank you for taking the time to share your feedback regarding your recent experience at our office. We apologize for any inconvenience caused and appreciate your patience while we address your concerns. We are glad to hear that your initial visit on February 23 went well and that Luke was able to assist you in generating a new policy to match your previous one. However, we understand that there were subsequent issues that arose, leading to confusion and frustration. We apologize for the lack of communication and the delay in addressing the information requested by the underwriting team. We understand how important it is to keep our customers informed and updated throughout the process. We take your feedback seriously and will be reviewing our internal procedures to ensure this does not happen again in the future. Please be assured that we are actively looking into the gap in communication and working to resolve it promptly. We appreciate your patience and understanding during this time. We value your business and would like to have the opportunity to make things right. Should you have any further questions or concerns, please feel free to reach out to us. Thank you for bringing this matter to our attention."
Profile photo of Jessica Rowe

Jessica Rowe

April 25, 2024

5  out of  5
rating by Jessica Rowe
"Great service, detailed info and rates!"
We responded:
"Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with our Agency here in Palm Coast. Providing detailed information and competitive rates are essential aspects of our commitment to customer satisfaction. We appreciate your kind words and hope to assist you again in the future."
Profile photo of Mike Vivlamore

Mike Vivlamore

April 13, 2024

5  out of  5
rating by Mike Vivlamore
"Great people"
We responded:
"Mike, thank you so much for the 5 star review!"
Profile photo of Bruce Hadden

Bruce Hadden

April 10, 2024

5  out of  5
rating by Bruce Hadden
"Being a retired claims adjuster for State Farm for over 31 years I have dealt with hundreds if not thousands of different State Farm agents and their office staff. I have all of my insurance with Angel Hall’s State Farm office and dealing with her and her staff has been a pleasant experience, and I would highly recommend them to anyone looking for a State Farm agent."
We responded:
"Thank you for sharing your positive experience with Angel Hall's State Farm office! As a retired claims adjuster with extensive experience working with different State Farm agents and their office staff, your recommendation holds significant weight. It's great to hear that your interactions our insurance agency have been consistently pleasant. Your endorsement will surely help others who are searching for a reliable State Farm agent. If you have any other feedback or if there's anything else I can assist you with, please let me know. We appreciate you and your business and look forward to working with you for years to come. Thank you!"
Profile photo of Valerie Carruthers

Valerie Carruthers

April 10, 2024

5  out of  5
rating by Valerie Carruthers
"The Team at Angel Hall State Farm are the BEST! The agency has handled my auto insurance for many years. They are the nicest, most helpful, understanding—and professional—agents anyone could want. They truly support your staying track. 💖🙏🏼"
We responded:
"Thank you for your wonderful review of the Angel Hall State Farm Agency! It's fantastic to hear that we have consistently provided you with exceptional service for your auto insurance needs over the years. Our kindness, helpfulness, understanding, and professionalism are qualities that truly set us apart. It's great to know that you feel we go above and beyond to support you and help you stay on track. We appreciate you and your business. Thank you so much!"
Profile photo of Zulma Hernandez

Zulma Hernandez

April 5, 2024

5  out of  5
rating by Zulma Hernandez
"They have been great with me Paola is very pleasant and they are always trying to help"
We responded:
"Thank you, Zulma, for your wonderful feedback! We're delighted to hear that you've had a positive experience with our agency and that Paola has been a great help! Thank you for choosing Angel Hall State Farm Agency!"
Profile photo of Bailey Filippi

Bailey Filippi

March 18, 2024

5  out of  5
rating by Bailey Filippi
"always SO helpful and explanatory through every process. The nicest and most amazing company! They truly care about their clients and benefits for them!"
We responded:
"Bailey, thank you so much for your kind words and for recognizing our dedication to providing exceptional service! We're thrilled to hear that you found our team here at the Angel Hall Agency, helpful and explanatory throughout your experience. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. Thank you!"
Profile photo of Mark Wilhelm

Mark Wilhelm

March 15, 2024

5  out of  5
rating by Mark Wilhelm
"Great People to work with. Highly Recommend Insurance Company 👌 👍 👏. My go to Guy is Michael. A+++"
We responded:
"Mark, thank you so much for your review and your recommendation to our Insurance Agency here in Palm Coast! We appreciate you and your business. Thank you!"